Return Request

At Kong USA, we stand behind the quality, craftsmanship, and performance of every product we manufacture. To request a return, please complete the form below. If your product is defective, damaged, or not performing as intended, please include clear photos or videos that demonstrate the issue.

Once your request has been received, our team will review the information provided and respond within 3–5 business days with return instructions, next steps, or a request for any additional information needed.

Kong USA is the manufacturer of professional climbing, rescue, rope access, and fall protection equipment.
*If you're inquiring about dog toys or other pet products, you've reached the wrong company.